FAQ
Questions, answered
Spooner’s highly trained claims professionals provide accurate day-to-day management — and the expertise to prevent runaway claims costs.
- What are the most common complaints about Third Party Administrators (TPAs)?
- Employers tell us the usual frustrations are: service that never matches the sales pitch, no proactive claim investigation, no medical management of ongoing treatment, constant claims-examiner turnover, poor claims control that leads to needless settlements, examiners too overworked to manage claims well, weak litigation defense, reporting that is inadequate or expensive, and a complete absence of meaningful performance metrics.
- How is Spooner different?
- Spooner is built to answer each of those complaints directly: accountable service delivery, deep claims-management expertise, real cost-control strategies, strong litigation results, high-quality client service, useful performance metrics, measurable performance standards, and a documented return on investment. Our highly trained claims professionals provide accurate day-to-day management and have the expertise to prevent runaway claims costs.
- What does it cost to find out if Spooner can help?
- Nothing. A Spooner representative will provide a no-cost, no-obligation review of your Ohio workers’ compensation policy. Complete our online AC-3 form and we’ll identify opportunities to lower your premiums and control your claims.
- How much can group rating save on premiums?
- The Ohio Bureau of Workers’ Compensation allows qualifying employers to receive premium discounts of up to 53% through group rating programs offered via trade associations and chambers of commerce. Spooner also administers group retro, Grow Ohio, and self-insured programs.
- Does Spooner handle more than workers’ compensation?
- Yes. Through the Spooner Risk Control family of companies we provide safety consulting, integrated disability management (workers’ comp, short- and long-term disability, and FMLA), employee benefits, and full HR services through our sister company SuretyHR.
Find out how much you could save.
Complete our online AC-3 form for a no-cost, no-obligation review of your Ohio workers’ compensation policy.